Schedule Update Happy Holidays to all our customers and their families. Our trucks will run their regular schedules throughout the Holiday weeks.

We are aware of a billing issue that occured late last week. We have worked throughout the weekend to fix the issue, but customers may take one to two days to see this reflected based on their financial institution.


What time should we leave out trash bins on our pickup day?
We suggest you leave your trash bins out the night before your pickup day, because pickup times can vary. If you must wait until the day of your pickup, Active Waste requests that your bins be ready by 6 a.m.

Can I pay my bill online?
We are in the process of setting up an online payment system. In the meantime, you can call Active Waste’s office to arrange payment by credit card.

What credit cards do you accept?
Active Waste accepts MasterCard and Visa. Our residential customers are billed quarterly

What items do you recycle?
The list of what can and cannot be recycled is vast. Please visit our Recycling page for details.

Does Active Waste Solutions serve my neighborhood?
Our Areas & Schedules page outlines the counties in North Carolina and South Carolina that we serve.

Can Active Waste dispose of paint, chemicals, or yard waste?
We do not accept paint or chemicals.  They can be disposed, free of charge, at Foxhole Recycling Center and Yard Waste - 17131 Lancaster Highway, Charlotte, N.C.

Is there a charge for bulk items such as furniture, appliances and rugs?
There is a charge to remove a bulk item, and the cost depends on the type and size of the item. You would need to contact our office to schedule the pickup.

What types of trash can be thrown away in Residential bins?
Regular household trash is fine to throw away.  Bagged yard waste can be placed into the trash bins.  If another bin is needed, please call the office to add that onto the account.  Additional charges will apply.  We cannot pick up construction materials, dirt or mulch in our residential bins.  For additional service or dumpster rental, please contact our office.

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